The way we communicate is meant to be clear and simple. This refreshing approach to business is designed to clearly define what HireCall will do and what our customers must do. For starters, we ask that each customer sign a HireCall Letter Agreement, complete a HireCall Business Application and agree to the following Terms of Service:
Each customer must sign a Letter Agreement outlining the type of services they need and the price they agree to pay. If a customer wants additional services not documented on the letter agreement, they are to notify HireCall in writing so the necessary changes can be made. If this happens, an updated letter agreement must be signed. HireCall will electronically store this document and it will always be available to our clients in the online Client Portal.
Each customer must complete a Business Application which can be downloaded at www.HireCall.com/app. This form gives HireCall the important financial information about a client that is needed to proceed. Clients also use this form to choose their payment method and give HireCall any necessary authorizations. HireCall will electronically store this document and it will always be available to our clients in the online Client Portal.
HireCall invoices our clients weekly and we ask to be paid that way, too. Our preferred method of collecting payment is via ACH electronic funds transfers. The way this works is we pay employees based on the time you report to us. Once employees are paid, your invoice will instantly be available for you to see in our online Client Portal. If you want, we will also email you a copy.
We give you a full week to make sure we did not make any mistakes before we electronically deduct the amount due from your bank account. However, if a mistake is ever spotted, be assured HireCall will work with you to correct any errors regardless of when they are discovered.
Customers may also pay by check, but doing so usually costs a little more. Please make sure you note this amount on your Business Agreement and/or Letter Agreement. If you choose this option, please note our payment terms are Net 15 days.
We don’t like charging interest so we give our clients a little grace for snail mail time. However, if we don’t receive payment within 30 days, the dreaded 1.5% interest charge will be added to your bill. Any outstanding balance due will continue to accrue interest charges at a rate of 1.5% per 30 days which works out to be .05%
interest per day so don’t be late!
HireCall is responsible for doing our very best to recruit and screen amazingly qualified employees for our clients. When our clients choose an employee to work for them on a temporary or temp-to-hire assignment, HireCall assumes the fiduciary responsibilities for these workers. This is a fancy way of saying we are responsible for paying the assigned employees and withholding and paying all related taxes. We are also on the hook for all workers’ compensation insurance and state unemployment related expenses. If a client decides to directly hire any of the candidates we provide, the client then becomes responsible for these items.
As part of our awesome service, we will participate in the human resource management issues for all assigned employees but this is where the bright line of responsibility is drawn. We do not manage the worksites of our clients, their property or the day-to-day work done by our assigned employees. Therefore, the operational liabilities and functional employment responsibilities for all employees assigned to our clients are left up to them.
Customers of HireCall must provide good places to work that are free from things like discrimination, harassment and generally weak management. They are responsible for compliance with the Occupational Safety and Health Act (OSHA) and any other state or federal laws that may apply. Also, customers must protect and insure the stuff that is valuable to them ranging from cash to other forms of property along with their overall business products, services, facilities and customers.
Unless a customer wants to cut HireCall in on the profits of their company, we simply cannot be responsible our customer’s losses. We promise to do our part well and we simply ask that everyone else does their part, too.
Driving is a real special type of work and should not be done by any HireCall employee unless specifically agreed to in writing. In these cases, the liabilities that arise from accidents are generally the responsibility of our customers. The spirit of this is addressed above in the “Your Job” section. But just to be clear, we cannot be responsible for your stuff. We provide an awesome employee recruiting, staffing and payroll service. Clients must do a great job managing the day-to-day operations of assigned employees.
We hope these don’t ever happen, but that is why they call them accidents. The bottom line is that if an employee ever gets hurt or makes any kind of workers’ compensation claim, whoever hears about it first agrees to let the other one of us know as soon as possible. Speed is of the essence. Everyone will work together to get the medical care needed so an injured employee can return to work having missed as little work possible.
In the course of working together, HireCall and its customers will get to know one another. In doing so, we both might learn of a few things about each other’s business that needs to be kept private. If your company finds the cure to some world crisis, HireCall promises to not take that information and share it in some way that would hurt its client. The reverse of this is a little simpler in that our clients agree to not swipe the employees we refer without paying us. Of course, if HireCall stumbles upon the cure to some great world crisis, our clients promise not to share that to others, too.
Having Each Other’s Back
To the extent permitted by law and except for stuff that involves gross negligence, we agree to hold each other harmless and not sue each other for things that are not the other party’s responsibility. If something crazy happens and we cannot work it out, we agree in advance that we will settle our difference in Oklahoma through Binding Arbitration and according to Oklahoma State laws. We hope this does not happen either but making this plan up front sets the stage for everyone to act responsibly.
Tone of Voice
As stated above, the way we communicate is meant to be clear and simple. The headings in this document are really for your convenience and are not intended to limit what we mean. In the most transparent way possible, HireCall simply promises to operate by the Golden Rule and with common sense at the core. We are an amazing service provider and we expect our customers to operate similarly by being amazing places to work, too.
This is our promise and the totality of our Agreement. Thanks for the opportunity to work with you!